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Last Update: 21 Feb 2017
Version 8.0.1
Client's Charter Client's Charter

Forest Department Client Charter

1
The department will ensure all feedback or enquiries will be respond within 5 working days.

2

Renewal of sawmill licences carried out on time within 14 working days upon receipt of inspection report

3

Renewal registration of Forests Timber License contractors within 14 working days upon receipt of completed document.

4

Application for log quota of Forest Timber License (FTL) dealt within 25 working days.

5

Application for land use information replied within 21 working days.

6

Renewal of Swiftlets Farming Licence carried out within 14 working days.

7

Application of CITES certificates processed within 14 working days.

8

Application to visit National Parks, Wildlife Sanctuary and Nature Reserve replied within ten (10) woring days.

9

Complaint field checked and investigated within five (5) working days from the date received.

10

Investigation Paper (IP) submitted to Protection and Enforcement Division (PED) within one (1) month from the date of investigation.